Shipping Policy  (scroll down for Terms & conditions)

Adult Signature required upon delivery for all nicotine delivery systems and nicotine products such as liquids
We (ziigii.com and ANE Networks LLC) provide free shipping on orders over $50.00 to all retail orders within the U.S.

Wholesale customers get free shipping if the order is over $200.Sometimes You have the option to choose another shipping method upon checkout at an additional cost. We will ship orders the same or next  day it is ordered, as long as it is placed before NOON Eastern Time Zone (12pm) EST. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Please allow 7 to 14 business days for your order to arrive.

We use USPS for packages under 5 LBS,  we may use Fedex or UPS for heavier packages.

For More information on our International Shipping, Please call us at 407-512-6847

Refunds

If you are not satisfied please contact us, unused, unaltered items accepted back within 30 days, buyer pays return shipping.

Defective items

Contact us within 48 hours of delivery , if an item is received defective we will cover return shipping

Exchange

defective returns will be offered the option of a refund or exchange if we have more in stock.

Missing an Item?

If you are missing an item from your order, please contact us at 407-512-6847 or send a message  within three business days to inform of the missing item. We will make sure to send you the correct item once we are notified of the mistake and have reviewed the shipment.   Email info@ziigii.com

Received the incorrect item/order?

If you received an incorrect item in your order, please contact us at 407-512-6847. Please contact us through email : info@ziigii.com. Once we review the proof, we will contact you and send you the correct item. If necessary, we will provide a return label with the new package or we will e-mail you a return label.

If you received another customer’s order by mistake, please contact us at 407-512-6847. We will contact the customer and provide a return label so we can send the order to the correct customer.

Backordered Item

If an item that you selected is backordered in our warehouse, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment.  You will always have the option of a store credit or refund for the backordered item.  You may also choose to be informed when the item comes back in stock.  If we are not able to reach you on the phone number you provided then a store credit will automatically be issued to you.

Delayed Order

We send all orders the same or next  day it is placed, before NOON p.m. PST, excluding weekends and holidays. If your order has not been received within 7 business days, please contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact us at 407-512-6847.

Damaged Upon Arrival

If you receive an item that has been damaged upon arrival (ex: broken bottle), please contact us through Email: info@ziigii.com , so a Customer Service Representative may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.

Cancelling/Changing Orders

We are unable to cancel or make changes to any orders once it is placed by our customers. If you would like to make a change to an order you have placed please contact us at 407-512-6847 for assistance if it has not shipped we will assist if already shipped fees may apply .

Wholesale Inquiries

We provide wholesale solutions to Vape & Novelty  shops around the U.S. with our wholesale program. Registered and check wholesale to receive wholesale prices , a minimum order of $100 applies , or you can contact us at 407-512-6847. We have a dedicated team of Expert Consultants that are here to provide you with the best supplies and to offer you the best insight and product knowledge out there!

 

Terms & Conditions

 

 

The following terms and conditions govern all use of the Ziigii.com website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by ANE Networks LLC. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Ziigii Privacy Policy) and procedures that may be published from time to time on this Site by Ziigii (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Ziigii, acceptance is expressly limited to these terms. The Website is available to view, but only  individuals who are at least 21 years old may purchase nicotine related products.

Your Ziigii.com Account and Site.

You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
the downloading or uploading , copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;

 

Without limiting any of those representations or warranties, Ziigii has the right (though not the obligation) to, in Ziigii sole discretion (i) refuse or remove any content that, in Ziigii reasonable opinion, violates any Ziigii policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Ziigii sole discretion. Ziigii will have no obligation to provide a refund of any amounts previously paid.
Payment and Renewal.
General Terms.

Support. If your service includes access to priority email support. “Email support” means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Ziigii to respond within one business day) concerning the use of the VIP Services. “Priority” means that support takes priority over support for users of the standard or free Ziigii.com services. All support will be provided in accordance with Ziigii standard services practices, procedures and policies.
Responsibility of Website Visitors. Ziigii has not reviewed, and cannot review, all of the material, including computer software, posted to the Website by others, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, Ziigii does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Ziigii disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
Content Posted on Other Websites. We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which Ziigii.com links, and that link to Ziigii.com. Ziigii does not have any control over those non-Ziigii websites and webpages, and is not responsible for their contents or their use. By linking to a non-Ziigii website or webpage, Ziigii does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Ziigii disclaims any responsibility for any harm resulting from your use of non-Ziigii websites and webpages.
Copyright Infringement and DMCA Policy. As Ziigii asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by Ziigii.com violates your copyright, you are encouraged to notify Ziigii (and or ANE Networks LLC)in accordance with Digital Millennium Copyright Act (“DMCA”) Policy. Ziigii will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Ziigii will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Ziigii or others. In the case of such termination, Ziigii will have no obligation to provide a refund of any amounts previously paid to Ziigii.
Intellectual Property. This Agreement does not transfer from Ziigii to you any Ziigii or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with  Ziigii.com, the Ziigii.com logo, and all other trademarks, service marks, graphics and logos used in connection with Ziigii.com, or the Website are trademarks or registered trademarks of Ziigii or Ziigii licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Ziigii or third-party trademarks.
Advertisements. Ziigii reserves the right to display advertisements on its pages.
Attribution. Ziigii reserves the right to display attribution links is our posts.
Partner Products. By activating a partner product (e.g. theme,etc) from one of our partners, you agree to that partner’s terms of service. You can opt out of their terms of service at any time by de-activating the partner product.
It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Ziigii may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
Termination. Ziigii may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your Ziigii.com account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be terminated by Ziigii if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Ziigii notice to you thereof; provided that, Ziigii can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer of Warranties. The Website is provided “as is”. Ziigii and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Ziigii nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
Limitation of Liability. In no event will Ziigii, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Ziigii under this agreement during the twelve (12) month period prior to the cause of action. Ziigii shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

Ziigii or its owners, operators, and staff will NOT be held liable for any illegal activity, legal recourse, or lawyer’s fees resulting from the purchase and/or use of any of our products. Some of Our site is for informational use also. Also, any governmental employee, agency, or agent must identify themselves to the operators of Ziigii upon their entering the site, and when ordering any products from our site.

Ziigii will not be liable for damages of any kind, including, without limitation, special or consequential damages, arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the contents of this site. In addition, Ziigii has no duty to update this site or the contents of this site and Ziigii will not be liable for your use of other web sites which you may access via certain links within this site. These links and other”resources” referenced on this site are provided merely as a public service to users of the World Wide Web and inclusion in Ziigii site does no constitute an endorsement by or affiliation with Ziigii.

General Representation and Warranty. You represent and warrant that (i) your use of the Website will be in strict accordance with the Ziigii Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
Indemnification. You agree to indemnify and hold harmless Ziigii, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
Miscellaneous. This Agreement constitutes the entire agreement between Ziigii and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Ziigii, or by the posting by Ziigii of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the Florida U.S.A, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Orange County Florida. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in Orange County Florida, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Ziigii may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.   Thank you: ANE Networks LLC  ziigii.com